Terms of Service

1. Acceptance of Terms

By accessing or using the AgentFlow platform and services ("Services") provided by Infinium Cloud. ("we," "us," or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Services.

2. Description of Services

AgentFlow provides AI-powered phone answering, chat assistant, and lead management solutions for service businesses. Our Services include, but are not limited to:

• AI phone answering and call handling
• Website chat assistant
• Appointment booking and calendar integration
• Lead qualification and management
• Call summaries, transcripts, and recordings
• CRM integrations

The specific features available to you depend on your subscription plan. We reserve the right to modify, update, or discontinue any feature at any time with reasonable notice.

3. Account Registration

To use certain features of the Services, you may need to create an account. You agree to:

• Provide accurate and complete information during registration
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services for any illegal, fraudulent, or harmful purpose
• Attempt to interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to transmit spam, unsolicited communications, or malware
• Impersonate any person or entity while using the Services
• Use the Services in a way that violates any applicable telecommunications regulations

5. AI-Generated Content

Our Services use artificial intelligence to interact with callers and website visitors on your behalf. You acknowledge that:

• AI responses are generated based on the information and instructions you provide
• While we strive for accuracy, AI may occasionally produce incorrect or unexpected responses
• You are responsible for reviewing and configuring your AI assistant's knowledge base, responses, and behaviour
• We are not liable for any decisions made by third parties based on AI-generated communications

6. Call Recording and Data

Our Services may record, transcribe, and store phone calls made through the platform. By using the Services, you agree to:

• Comply with all applicable laws regarding call recording and consent in your jurisdiction
• Inform callers when calls may be recorded, as required by law
• Use recorded data only for legitimate business purposes

In Canada, at least one party to a conversation must consent to the recording. Our AI assistant can be configured to provide a recording disclosure to callers. You are responsible for ensuring compliance with the laws of your jurisdiction.

7. Payment and Billing

Subscription fees are billed monthly in advance based on your chosen plan. By subscribing, you agree to:

• Pay all applicable fees on time
• Authorize us to charge your payment method each billing cycle
• Accept that fees are non-refundable unless otherwise stated

We may change our pricing with 30 days' written notice. If you do not agree with the new pricing, you may cancel your subscription before the next billing cycle.

8. Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. There are no long-term contracts — our Services are month-to-month. To cancel, contact us at [email protected] or through your account dashboard.

9. Intellectual Property

All content, software, trademarks, logos, and other intellectual property related to the Services are owned by Infinium Cloud. or its licensors and are protected by Canadian and international intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our intellectual property without prior written consent.

You retain ownership of all data and content you provide to us ("Your Content"). By using the Services, you grant us a limited licence to use Your Content solely for the purpose of providing and improving the Services.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Infinium Cloud. shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions, downtime, or technical issues
• Actions taken by third parties based on AI-generated communications
• Missed calls or failed connections due to technical issues beyond our control

Our total liability for any claim arising from or related to the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure. We do not make any representations regarding specific results or outcomes from using the Services.

12. Indemnification

You agree to indemnify and hold harmless Infinium Cloud., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services or your violation of these Terms.

13. Termination

We may suspend or terminate your access to the Services at any time if you violate these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Services ceases immediately. We will make your data available for export for 30 days following termination.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Location: Ontario, Canada